Get in Touch With Us
This page explains how to contact the Casino Not On Gamstop editorial team at biovale.org, what we can help with, and when you should go elsewhere. We publish research-based guides to casinos outside the GamStop scheme for adult readers in the UK. We are a comparison site, not a casino, so we cannot see or change anything in your casino account.
Where to send your message
We have not published a public email address or contact form details on this page, so we will not point you to one that may not exist. Look for the contact option in the site menu or footer. If it is not showing, check back later, because the page is updated as channels are confirmed.
When you write, include the page address you are asking about, the casino name if relevant, and the date you saw the information. That lets us check the point against our sources quickly.
What we can help with
- Corrections: a bonus term, payment method or licence detail that looks out of date or wrong. Bonus terms change often, so tell us what you saw and where.
- Questions about our reviews: how we reached a view on a casino, or what a term such as wagering requirement or cashout limit means in practice.
- Feedback and topic suggestions: guides you would like to see, or sections that were unclear.
- Editorial and business enquiries: we may earn commission from some links, but commission does not decide our rankings.
What we cannot do
Because we do not operate any casino, we cannot help with the following. Each has a better route.
| Problem | Better route |
|---|---|
| A withdrawal is delayed or a bonus was removed | Contact the casino's customer support first, then use its complaints procedure. Keep screenshots and chat records. |
| Identity or source-of-funds checks | Ask the casino which documents it needs. We cannot speed up or override verification. |
| Recovering losses | We cannot recover money or guarantee any outcome. |
| Removing a GamStop registration | We cannot help with this. GamStop exclusions run for the period you chose. |
Our response and what to expect
We have not published a guaranteed reply time, and we will not promise one. Messages are read by a person, and corrections that can be checked against a casino's current terms or a regulator's public information are prioritised. We may not reply to messages that ask us to promote a casino or to resolve an individual account dispute.
How we handle corrections
Facts on this page and across the site were checked as at 29 September 2026. Casino advertising, such as headline welcome offers, is the operator's own claim and can change without notice. If you find a difference between our page and a casino's live terms, treat the casino's current terms as the authority and let us know. Our wider approach is set out in our guide to the best non GamStop casinos.
If gambling is causing you harm
Please do not wait for a reply from us. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, and its website offers live chat. If you want to block gambling, GAMSTOP lets you self-exclude from UK-licensed sites, and gambling blocking software can restrict access on your devices. Most operators also offer deposit limits, loss limits and self-exclusion in the account settings. You must be 18 or over to gamble, and you should never gamble money you need for essentials.
A note on privacy
Please do not send passwords, full card numbers or identity documents. We never need them. Share only what is needed to explain your question.